Refund policy

This policy applies to orders shipped to the United States.

We want the fit to be right and the print to be perfect. If something arrives faulty, damaged or wrong, we’ll make it right. And if the size isn’t quite right, you can exchange it within 30 days of delivery.

At a glance

Return window: 30 days from delivery
Returns: accepted only for faulty, damaged, misprinted or incorrect items. We don’t accept returns for change of mind.
Exchanges: accepted within 30 days
Item condition for exchanges: new: unworn, unwashed, with tags, in its original packaging
Return method: by mail
Return shipping: free for faulty, damaged or incorrect items; paid by the customer for exchanges
Refunds: issued within 14 days after we approve your return

How to start a return or exchange

Email contact@nabikids.com with your order number and which items you’d like to send back or exchange. We’ll reply with the return address and everything else you need. Returns are sent back by mail.

Please wait to hear from us before posting anything. We don’t publish a return address here because it depends on where your order was made and shipped from, and parcels sent back without a return request can’t be processed.

If something arrives damaged or wrong

Have a look at your order as soon as it lands. If a garment is faulty, damaged in transit, misprinted, or simply not what you ordered, email contact@nabikids.com within 30 days of delivery with your order number and a photo of the problem. We’ll replace it or refund you in full, whichever you’d rather have, and we’ll send you a prepaid return label, so return shipping is on us.

A little variation in print color between your screen and the fabric, or a millimeter or two of difference in print placement, is normal with printed garments and isn’t considered a fault. If something looks genuinely off to you, send a photo and we’ll take a look.

Exchanges

Need a different size or color? You can exchange an item within 30 days of delivery, as long as it’s in new condition: unworn, unwashed, with its tags still attached, in its original packaging, and with proof of purchase. Email us with your order number and the size or color you’d like. Return shipping for exchanges is paid by you; we’ll ship the replacement to you at no extra cost.

Personalized items can’t be exchanged unless they arrive faulty, damaged or incorrect.

Sizing

Our t-shirts run from toddler 2T to youth XL (about ages 2 to 14), and our long sleeves from toddler 2T to youth L. Kids grow in bursts.If you’re between sizes, we’d usually size up. Every product page has a size table with the full measurements for that style, so it’s worth a quick look before you order, especially on personalized pieces, which can’t be exchanged for fit.

Personalized & Custom-Made Products

For anything printed or embroidered with a name, initials, a custom date or your own artwork or photo, we do not accept returns, exchanges, or offer refunds where the personalization details provided by the customer were entered incorrectly, or where the customer changes their mind after purchase.

Please carefully review all personalization details before completing your order.

If you spot a typo, tell us straight away (see Changing or cancelling an order below). We can usually fix it before printing starts.

Personalized items that arrive faulty, damaged or wrong are always covered.

What we can’t take back

Items you’ve changed your mind about. We accept returns for faulty, damaged or incorrect items only; for a different size or color, see Exchanges.
Anything worn or washed. For hygiene reasons, items for exchange need to come back unworn, unwashed and with tags attached, even if they were only tried on briefly and then put in the wash.
Personalized t-shirts and long sleeves, unless faulty, damaged or incorrect.
Sale items, unless faulty, damaged or incorrect.
Gift cards.

Not sure whether your item qualifies? Just ask.

Changing or cancelling an order

Email us as soon as you can after ordering. We’ll do our best to update a size, a color or a name before your order goes into production. Once printing has started, we can’t promise changes or cancellations are still possible.

Refunds

Once your return reaches us, we’ll inspect it and let you know whether the refund is approved. Approved refunds go back to your original payment method within 14 days. Your bank or card issuer may take a few days more to post it.

If it’s been more than 14 days since we approved your return and you still haven’t seen the money, email us and we’ll chase it.