Returns & Refund Policy

We want the fit to be right and the print to be perfect. If it isn't, you have 30 days from delivery to request a return — as long as the item is unworn, unwashed, still has its tags, and comes back in its original packaging with proof of purchase.

Personalized pieces are the one exception. A t-shirt or babysuit printed with a name is made individually for you and can't be resold, so please double-check the spelling and the size before checking out. Faulty, damaged and incorrect items are covered separately below, and those rules apply to everything we sell.

How to start a return

Email contact@nabikids.com with your order number and which items you'd like to send back. We'll reply with the return address, a prepaid shipping label and everything else you need.

Please wait to hear from us before posting anything. We don't publish a return address here because it depends on where your order was made and shipped from, and parcels sent back without a return request can't be processed.

Sizing

Toddlers grow in bursts, so if you're between sizes we'd usually size up. Every product page has a size table with the full measurements for that style — it's worth a quick look before you order, especially on personalized pieces, which can't be returned for fit.

Personalized & Custom-Made Products

For anything printed or embroidered with a name, initials or a custom date, we do not accept returns, exchanges, or offer refunds where the personalization details provided by the customer were entered incorrectly, or where the customer changes their mind after purchase.

Please carefully review all personalization details before completing your order.

If you spot a typo, tell us straight away — see Changing or cancelling an order below. We can usually fix it before printing starts.

Personalized items that arrive faulty, damaged or wrong are always covered.

If something arrives damaged or wrong

Have a look at your order as soon as it lands. If a garment is faulty, damaged in transit, misprinted, or simply not what you ordered, email contact@nabikids.com with your order number and a photo of the problem. We'll replace it or refund you in full, whichever you'd rather have, and return shipping is on us.

A little variation in print colour between your screen and the fabric, or a millimetre or two of difference in print placement, is normal with printed garments and isn't considered a fault. If something looks genuinely off to you, send a photo and we'll take a look.

What we can't take back

• Anything worn or washed. These are clothes for babies and toddlers, so for hygiene reasons items need to come back unworn, unwashed and with tags attached — even if they were only tried on briefly and put in the wash.
• Babysuits with the hygiene seal removed, where one is fitted.
• Personalized t-shirts and babysuits, unless faulty or incorrect.
• Sale items and gift cards.

Not sure whether your item qualifies? Just ask.

Exchanges

If you need a different size, the quickest route is to return the one you have and place a new order straight away, rather than waiting for an exchange to be processed. Personalized items can't be exchanged.

Changing or cancelling an order

Email us as soon as you can after ordering. We'll do our best to update a size, a colour or a name before your order goes into production. Once printing has started, we can't promise changes or cancellations are still possible.

European Union — 14-day cooling-off period

If your order ships to the European Union, you can cancel within 14 days of receiving it, for any reason and without explanation. The item still needs to be unworn, unwashed, with tags, in its original packaging, and with proof of purchase.

This right doesn't cover personalized or made-to-order garments, which are exempt under EU consumer law, or sealed items that can't be returned once opened for hygiene reasons.

Your rights when something arrives faulty, damaged or misdescribed are separate and apply to every product we sell, personalized or not.

Refunds

Once your return reaches us, we'll inspect it and let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it.

If it's been more than 15 business days since we approved your return and you still haven't seen the money, email us and we'll chase it.

Questions

Email contact@nabikids.com with your order number — we're always happy to help.